Refund policy


Returns & Refund Policy

We want you to shop with confidence. If something isn’t quite right, we’re here to help.

You can request a return within 14 days of delivery. Please return items in a saleable, unworn, and undamaged condition in their original packaging. Items must also be sent back to us within the same 14-day period from the delivery date. 

Once your return is received and inspected, we will issue a store credit equal to the value of the returned item (excluding delivery charges). Store credit is valid for 6 months.

Key Conditions

  • Return requests must be made within 14 days of delivery
  • Items must also be sent back to us within the same 14-day period
  • Returns outside this timeframe will not be accepted

How to Start a Return

Getting started is simple:

  • Email us at info@alsharif.co.uk with your order number
  • We will respond with the next steps

Please wait for confirmation before sending your return, as unauthorised returns may not be accepted.

Return Eligibility

To be eligible for a return:

  • Items must be unused, unworn, and in resalable condition
  • Items must be returned in original packaging (including original bag)
  • Please include your order number inside the return

Shipping & Costs

  • Return shipping costs are the responsibility of the customer
  • We recommend using a tracked service
  • If your order qualified for free shipping (over £50) and a return brings the total below this threshold, the standard delivery fee will be deducted from your store credit

Non-Returnable Items

For hygiene and safety reasons, we are unable to accept returns on:

  • Fragrances
  • Oud & Bakhoor
  • Perfumes and Home/Essentials collections

We also cannot accept returns if items:

  • Have been worn, washed, or damaged
  • Have odours (e.g. perfume or detergent)
  • Are returned in unsuitable condition (e.g. stains, makeup marks, holes, or missing packaging)

Returns that do not meet these conditions may be declined and returned to you at your expense.

Damaged, Faulty, or Incorrect Items

If something isn’t right with your order, we’ll fix it.

Please contact us within 2 days of delivery with:

  • Your order number
  • A description of the issue
  • Clear photos