Refund policy

Online Returns & Refund Policy

We hope you’re happy with your purchase. If you wish to return an item, please email info@alsharif.co.uk within 14 days of receiving your order, including your order number and reason for return.

Once your return has been approved, please follow the return instructions provided.

Return Conditions

To be eligible for a return, items must:

  • Be unworn, unused and unwashed
  • Be in their original condition and packaging
  • Be free from perfume, fragrance, detergent or other odours
  • Have no stains, makeup marks, damage or signs of wear
  • Be returned as received

Items that do not meet these conditions may be refused. If a return is not accepted, the customer will be responsible for the postage cost to have the item sent back to them.

Refunds

Once we receive your return, please allow up to 7 working days for inspection and processing.

Approved refunds will be issued to the original payment method. You will receive an email confirmation once your refund has been processed.

Return Shipping

Return postage costs are the responsibility of the customer.

Returned items remain the customer’s responsibility until they reach us, so we strongly recommend using a tracked service. We cannot accept responsibility for returns lost in transit.

Free Delivery & Partial Returns

Free standard delivery is available on orders over £50.

If your order qualified for free delivery and you return part of your order, bringing the value of the items you keep below £50, our standard delivery charge will be deducted from your refund.

Exchanges

We do not currently offer online exchanges. If you would like a different size, colour or item, please return your original item and place a new order.

Non-Returnable Items

For hygiene and safety reasons, we are unable to accept returns on opened or used:

  • Fragrances & Perfumes
  • Oud & Bakhoor
  • Home Fragrance & Essentials

Items must remain sealed, unused and in their original condition to be eligible for return.

Damaged, Faulty or Incorrect Items

If you receive an item that is damaged, faulty or incorrect, please contact us as soon as possible at info@alsharif.co.uk with:

  • Your order number
  • Details of the issue
  • Clear photos showing the problem

We’ll be happy to help resolve the issue.