Refund policy

Online Returns & Refund Policy

We hope you’re happy with your purchase. If you wish to return an item, please email info@alsharif.co.uk within 14 days of receiving your order, including your order number and reason for return.

Once your return has been approved, please follow the return instructions provided.

Return Conditions

To be eligible for a return, items must:

  • Be unworn, unused and unwashed
  • Be in their original condition and packaging
  • Be free from perfume, fragrance, detergent or other odours
  • Have no stains, makeup marks, damage or signs of wear
  • Be returned as received

Items that do not meet these conditions may be refused. If a return is not accepted, the customer will be responsible for the postage cost to have the item sent back to them.

Store Credit & Refunds

Once we receive your return, please allow up to 7 working days for inspection and processing.

For eligible returns, we offer store credit valid for 6 months from the date of issue. Store credit can be used towards future purchases at Al Sharif Store.

You will receive an email confirmation once your return has been processed.

Return Shipping

Return postage costs are the responsibility of the customer.

Returned items remain the customer’s responsibility until they reach us, so we recommend using a tracked service. We cannot accept responsibility for returns lost in transit.

Free Delivery & Partial Returns

Free standard delivery is available on orders over £50.

If your order qualified for free delivery and you return part of your order, bringing the value of the items you keep below £50, our standard delivery charge will be deducted from your store credit or refund, where permitted.

Exchanges

We do not currently offer online exchanges. If you would like a different size, colour or item, please return your original item and place a new order.

Non-Returnable Items

For hygiene and safety reasons, we are unable to accept returns on opened or used:

  • Fragrances & Perfumes
  • Oud & Bakhoor
  • Home Fragrance & Essentials

Items must remain sealed, unused and in their original condition to be eligible for return.

Damaged, Faulty or Incorrect Items

If you receive an item that is damaged, faulty or incorrect, please contact us as soon as possible at info@alsharif.co.uk with:

  • Your order number
  • Details of the issue
  • Clear photos showing the problem

We’ll be happy to help resolve the issue.